RETURN & REFUND POLICY
Return & Refund Policy – Subrabg™ 🔁
At Subrabg™, we want every customer to feel confident when purchasing our furniture and home furnishing products. If an item you receive does not fully meet your expectations, our return and refund policy is designed to offer a fair and straightforward solution.
1. Return Eligibility
Customers may request a return within 30 days after receiving their order, provided the following requirements are satisfied:
• The item has not been used and remains in its original condition
• Original packaging, accessories, and included components are still complete
• A valid proof of purchase is available (such as an order confirmation or receipt)
Products that do not meet these requirements may not qualify for a refund.
2. How to Start a Return
To begin the return process, please contact our customer support team:
📧 Email: help@secondedition.com
📞 Phone: +1 (720) 689-4656
Once your request has been reviewed and approved, we will provide:
• Detailed instructions for sending the product back
• The appropriate return shipping address
• A return shipping label, if applicable
⚠️ Please note: Items returned without prior authorization may not be accepted or processed.
3. Damaged, Defective, or Incorrect Items 📦
We recommend inspecting your package immediately after delivery.
If your order arrives damaged, defective, or different from what you ordered, please contact us within 72 hours of receiving the package and include clear photos showing:
• The item you received
• The shipping packaging
• The shipping label attached to the parcel
After reviewing the information, we will determine the most appropriate resolution, which may include sending a replacement or issuing a refund.
4. Non-Returnable Items
Some items may not be eligible for returns, including:
• Furniture products that have been used, assembled, or modified
• Customized or personalized items
• Gift cards
• Clearance or final-sale products
If you are unsure whether your product qualifies for return, please contact our support team before sending the item back.
5. Exchanges
If you would like to exchange a product, please follow these steps:
• Contact our support team to request return authorization
• Send the original item back following the provided instructions
• Place a new order for the replacement product
This method helps ensure faster processing and product availability.
6. EU Customer Cancellation Rights 🌍
Customers located in the European Union may cancel or return their order within 14 days of receiving the product, provided that:
• The product remains unused
• The original packaging is still intact
• Proof of purchase is included
This right is provided in addition to our standard 30-day return policy for unused products.
7. Refund Processing 💵
After the returned item has been received and inspected, we will notify you about the status of your refund.
If the refund is approved:
• The amount will be returned to your original payment method
• Processing may take up to 10 business days, depending on your bank or payment provider
If the refund has not appeared after 15 business days, please contact us for assistance.
8. Return Shipping Address
The correct return shipping address and instructions will be provided after your return request has been approved.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Subrabg™
4730 Paris St Unit 110
Denver, CO 80239
United States
📞 Phone: +1 (720) 689-4656
📧 Email: help@secondedition.com
At Subrabg™, we aim to keep the return and refund process clear, fair, and easy to understand, allowing you to shop for quality furniture and home furnishings with confidence. 🏠✨